Terms and conditions for the provision of transport services
1.PRESENTATION AND DEFINITIONS
“Walk Around Sicily – Transfer, Excursion and Limo” offers private transport services to individuals and groups, also through its website https://www.walkaroundsicily.com. The registered office is located in via Cornelia 38 in Modica prov. Ragusa, zip code 97015.
It is possible to contact “Walk Around Sicily” through the telephone numbers (+39) 3358004210 and (+39) 09321846960, through the website: www.walkaroundsicily.com and through the e-mail address: info@walkaroundsicily.com .
The terms and conditions indicated below apply to all bookings made on the Walk Around Sicily website www.walkaroundsicily.com
The name “Walk Around Sicily” and the terms “Firm” and “Company” mean the person who rents the vehicle with driver, a service that is provided in compliance with all Italian regulations in force.
The term “Customer” means the person who makes the payment following the booking.
The term “Passengers” means all the persons who are transported, whether they are indicated in the booking or not.
The term “Principal Passenger” means the first name indicated in the booking.
The term “Booking” means the booking of the transfer service carried out with the “Walk Around Sicily”.
The term “Transfer Service” or “Transportation Service” or “Private taxi service” means any service offered by “Walk Around Sicily” for the transport of passengers along the road network, and includes any other accessory service requested and provided by Walk Around Sicily.
With the terms “Transfer Voucher”, “Reservation Voucher” or “Voucher” we mean the written confirmation of the reservation that will be sent to the Client via e-mail.
The term “Contract” means both the booking and the conditions indicated in this contract, to which all the mandatory rules relating to the provision of the service will be applied.
The term “Site” refers to the site www.walkaroundsicily.com, or any other site owned or managed by Walk Around Sicily.
The Company invites all Customers to make sure they have fully understood the terms and conditions of the service offered before requesting it on the site. By making a reservation, the Customer confirms that he has read these contractual terms and declares that he has the legal capacity necessary to accept them in his own name and that of the other passengers.
2. ONLINE BOOKING SYSTEM
The person making the booking must be at least 18 years old, is responsible for the entire online booking process, must verify that all the details provided are correct and complete, must pay the price.
After signing the contract, “Walk Around Sicily” will take action to complete the necessary formalities to provide the requested services.
The contract becomes legally binding only after receipt of the booking voucher by e-mail. In the event that “Walk Around Sicily” is unable to provide the requested services, we will notify the customer and refund the full amount paid with the same method used for the booking; in this case Walk Around Sicily will no longer have any obligation towards the Customer.
In case of disputes, the Customer will be required to show the receipt of all communications made with Walk Around Sicily. The logs existing on the Company’s e-mail server can be used to prove communications.
It should be noted that the sending by the Company of a confirmation of receipt of expenses and payments made by the Customer should not be considered as a contractual obligation by Walk Around Sicily.
The booking vouchers to be presented at the time of the transfer service must be printed so that each voucher is readily available for inspection by the driver. Failure by the Principal Passenger to comply with this obligation may result in the cancellation of the provision of the transfer service. The Customer is invited to print and bring with them all communications made at the time of booking, in addition to the Transfer Vouchers.
It is strictly forbidden for minors to search for any of our services. Their parents, legal guardians or other persons responsible for them should immediately contact Walk Around Sicily if a minor has made a booking in order to cancel the registration.
Minors are allowed to travel with Walk Around Sicily only if accompanied by an adult passenger.
3. TERMS OF PAYMENT
Payment for the service fee can be made:
A) By cash when the service is performed (in this case, credit card details may be requested to guarantee payment);
B) By the following credit cards: MasterCard; Diners International; Visa and American Express.
C) By the following debit cards: Visa; Delta; Visa / Electron;
D) By bank transfer;
E) Through PayPal.
The costs of the service are calculated in euros.
4. CHANGES
The Transfer Voucher indicates the arrival / pick-up addresses requested by the Customer, as well as the temporary accommodation of the same. Any changes to these or other ancillary data will only be accepted through our booking system or sent by e-mail to info@walkaroundsicily.com .
The Customer, for any increase in the cost of the service resulting from the requested modification, is required to pay the difference.
Once the contract has been signed, the Customer is required to inform the Walk Around Sicily Customer Service Center of any error no later than 48 hours before the transfer service to be carried out.
Following any rectification or error correction made within the terms indicated, Walk Around Sicily reserves the right to withdraw from the Contract without penalty or charges.
5. CANCELLATIONS BY THE CUSTOMER
Any cancellation of the Contract must be communicated by e-mail to the address indicated on the site (info@walkarounsicily.com). It is possible to cancel both individual transfer services and to cancel the entire reservation. If the cancellation request is made before 24 hours (or 48 hours for category vehicles Minibus 1 and Minibus 2) after the scheduled pick-up time for the transfer service you wish to cancel, the amount paid for the transfer will be refunded in full. If the request is made within 24 hours of the scheduled time for the transfer service you wish to cancel, you will not be entitled to any refund.
After the cancellation of the service, a cancellation notice will be sent by e-mail, which can be used to request a refund from the tour operator, airline, or travel insurance provider.
6. “LAST MINUTE” BOOKINGS
For some routes, in certain periods of the year, or in exceptional cases, the deadline for free sale varies from 0 to 24 hours before the start of a Transfer Service. The Customer is required to contact Walk Around Sicily in order to check the availability of a suitable vehicle for the transfer request.
7. MODIFICATIONS AND CANCELLATIONS BY THE SUPPLIER
Walk Around Sicily reserves the right, in case of unexpected needs, unforeseeable circumstances or force majeure, to make changes to the conditions of the service or to cancel it, and the Customer will be immediately informed. In this case the customer will be reimbursed for any amount already paid.
Walk Around Sicily undertakes to respect the preference of the vehicle made by the Customer, however reserving the right, for operational or safety reasons, to make an alternative vehicle available; should this lead to a reduction in the category or size of the vehicle, a lower rate will be applied, with refund of the difference in the event that the fee for the service has already been paid.
In the event of cancellation of the booking, Walk Around Sicily undertakes to provide an alternative similar to the service offered, and in the event of inability to adopt this solution, the full refund of the amount paid will be made, freeing the Company from any liability.
8. USE OF CHILD SEATS or BOOSTER
Walk Around Sicily recommends the use of booster seats or child seats for minors who do not exceed 12 years of age, or 135 centimeters in height.
The Customer must verify, under his sole responsibility, that these child restraint devices are suitable for the selected vehicle and are used and installed on board correctly.
The Company assumes no responsibility for the failure or incorrect use, installation, control of the restraint device, or for damage deriving from its incorrect use.
If the Customer wishes to use his / her own child seat, he / she must communicate it within the day before the transfer.
9. CHILDREN RATES
Children and infants are considered as adults (passengers) for the purposes of the number of occupants of the vehicle, and therefore will be included in the total passengers at the time of booking.
10. RESERVATIONS FOR PASSENGERS WITH REDUCED MOBILITY OR ON A WHEELCHAIR
Transfer services for passengers with reduced mobility must be requested by contacting the Customer Service Center of the Company, which will do its best to meet the needs of passengers with reduced mobility, as the Company is not specially equipped for such customers. Passengers with reduced mobility who use the Walk Around Sicily services must be able to board the vehicle independently or with the assistance of accompanying group members. Only folding wheelchairs are allowed.
11. LIABILITY OF THE COMPANY
In case of default by Walk Around Sicily of the terms and conditions of this contract due to negligence, inexperience, fault, or willful misconduct, the Company will be liable for damages only up to the amount paid by the Customer. Walk Around Sicily is not liable for violations that are not directly attributable to it, or for damage caused by accidents, force majeure, or as a result of legal obligations or administrative requirements.
It is the Customer’s responsibility to prove the Company’s intent or fault in the execution of the service.
Walk Around Sicily is not responsible in case of viruses that may be present on its site. In any case, should the reservations be altered by the influence of viruses, the Company will rectify them according to the terms, conditions and prices in force. In these cases the Company reserves the right to consider the contract null and void without any obligation towards the Customer.
12. MAJOR FORCE
If the service cannot be provided by the Company due to force majeure, no responsibility can be attributed to it and the Customer will not be entitled to any compensation.
13. CONTACTS
All contacts for changing booking information must be requested by email at info@walkaroundsicily.com In case of changes necessary to the contract subsequent to booking, the Customer will be informed at the e-mail address provided, and will be considered as information valid for the purposes of the change.
It is the Customer’s responsibility to provide the correct e-mail address and read all communications sent to the aforementioned up to the time of the execution of the Transfer service.
In case of delay of the arrival flight, the Customer will be rescheduled the Transfer Service and picked up at the new arrival time. For the definition of delay, reference is made to that provided by IATA.
If for any other reason the Customer fails to be at the pick-up point within 15 minutes of the meeting time specified on the voucher, the Company will contact the Customer on the mobile number provided. If it is not possible to establish contact due to failure to provide an operational mobile phone number at the time of booking, lack of or insufficient connection, signal, voicemail activated or if the call is not answered, the service will not be provided and the Company will be released. from any obligation and the refund will not be due.
14. TRANSFER SERVICE: TRANSPORTATION
Walk Around Sicily offers private Transfer Services.
In the event that the Customer does not meet the driver of the private transfer, it is the Customer’s obligation to contact the available telephone numbers printed on the Transfer Voucher. Otherwise the alternative trip will not be organized and the service will not be provided; in this case the Company will be relieved of its obligations and no refund will be due.
For pickup services in places other than airports, the call must be made within 10 minutes of the scheduled pickup time. Please note that there is an electronic log of all calls received to business numbers held by a third party telecommunications provider which will be used as evidence in the event of a dispute.
Unused transfers are non-refundable and alternative transport costs will not be refunded unless previously authorized by the Company. If the Customer is authorized to take alternative means, he must request a receipt to be forwarded to the Company. Otherwise no refund will be paid.
It is the Client’s responsibility to check the agreed pick-up time and make sure that the estimated time of arrival at the airport departure terminal is at least 10 minutes before the check-in desk opens (not closing), and that in no case is less than two hours before the scheduled departure time of the flight.
The Company will pick up the Customer and release it as close as possible to the addresses indicated. In the event that access for a conventional route is closed due to weather conditions, road accidents, etc., upon explicit request, the driver will follow a longer route to reach the pre-established destination, but in these cases they could be attributed to the Customer for any additional costs.
If a confirmation via SMS is requested, the Company is not liable for any default by the telephone operator. In these cases, reference will always be made to the information provided by e-mail.
15.TRANSPORT OF LUGGAGE AND SIZE LIMITS
Vehicles used for private transfer have the carrying capacity of at least one suitcase or baggage per passenger that can be allocated per seat; the maximum size is 158cm combined (length + width + height).
All baggage must be declared at the time of booking. It is not necessary to declare the transport of smaller objects that can be placed at the passenger’s feet. The Passenger is responsible for all expenses incurred if it is necessary to use additional vehicles to transport undeclared excess baggage.
In the baggage the following must never be carried: objects that violate the legislation of the country in which the transfer services will be performed; objects that may be harmful to third parties; animals without the necessary health documentation and suitable container (guide dogs are allowed); objects of size, weight, fragility or perishable nature considered excessive.
Walk Around Sicily is not responsible for loss or damage during the transport of luggage.
16. LIABILITY OF THE CUSTOMER
By signing this contract, the Customer declares, assuming all the consequences in the event of false declarations, to be of age and in full possession of their legal capacity. The Customer declares to be aware of the scope of the services that are the subject of this contract, of the content, terms and conditions.
The Customer declares that the credit or debit cards used belong to the same and are equipped with the necessary funds to cover the amount due for the service.
The services that will be provided are in accordance with the indications indicated in the booking voucher sent by e-mail.
It is the Customer’s responsibility to provide complete and precise addresses for the pick-up and destination locations at the time of booking.
It is the Customer’s responsibility to print and check the booking voucher. If the details of the booking voucher are not correct it is necessary to contact Walk Around Sicily immediately to rectify the errors.
The Customer must make sure that he has the necessary documentation with him in case of crossing customs. No compensation can be requested from the Company in the event that the failure to cross customs is due to the lack of documents that must be in the possession of the Customer. Please note that the booking voucher is not considered valid documentation for obtaining visas.
In the event that the Company should pay a deposit or a fine to the Authorities of other countries due to the Client’s failure to comply with the laws, regulations, etc. or other travel requirements of the countries in which he intends to enter, exit or cross , the same will be required to reimburse said sums.
We reserve the right, and we hereby authorize, to charge your credit or debit card for any damage to the transfer vehicle including without limitation professional cleaning or for missing accessories once you leave the vehicle.
The Company reserves the right not to accept future bookings in the event of serious or repeated incidents involving a Customer.
17. CUSTOMER CONDUCT ON BOARD VEHICLES AND REFUSAL OF TRANSPORT
By signing this contract, the Customer acknowledges the Company’s right to refuse the carriage of any passenger who, following a careful evaluation of the driver, manifests outward signs or typical behavior due to the use of alcohol or drugs, or of those whose behavior will be considered dangerous for the driver of the vehicle, for other passengers or for the same.
No alcoholic beverages can be consumed during transport.
Smoking is prohibited inside vehicles or in the immediate vicinity.
It is forbidden to carry on board the vehicles behaviors that can be considered harmful to morality, decency and modesty. In the presence of such behavior, the driver of the vehicle may refuse to carry out the transport.
18. COMPLAINTS
Any complaints must be sent, no later than 28 days after the date of return, to the e-mail address info@walkaroundsicily.com
19. LANGUAGES USED ON THE SITE
Walk Around Sicily website (www.walkaroundsicily.com) is available in Italian, English, French, German and Russian.
20. INTELLECTUAL PROPERTY RIGHTS
Copyright, trademarks and other intellectual property rights of the website have been licensed to Walk Around Sicily and are protected by national and international laws governing intellectual property.
The use of the content of our site by third parties for purposes other than booking transfers is prohibited, including modification, subsequent publication and total or partial reproduction or representation of the same without the explicit consent of the Company.
In any case, the use, lawful or unlawful, of the Walk Around Sicily website https://www.walkaroundsicily.com is strictly prohibited under any circumstances, whatever the purpose.
21. APPLICABLE LAW AND JURISDICTION
These General Conditions and the contract stipulated with Walk Around Sicily are governed by Italian law.
The resolution of any disputes that may arise between the Parties will be subject to Italian jurisdiction and the competent court is identified in that of Ragusa.
The nullity or invalidity of one or more clauses of this contract does not result in the nullity or invalidity of the entire contract if this may have even a partial execution.
22. PRIVACY POLICY
Access to the walkaroundsicily.com site by the user takes place anonymously and is not registered by the Company for any online service. The user remains anonymous throughout his search for information on the website, and on no occasion will his personal data be recorded on online services.
Walk Around Sicily however, uses user identifiers (cookies) on its sites to collect information on the use of the site, such as the server to which the user’s computer is connected, the type of browser (for example Firefox or Internet Explorer). This information is used solely to help improve the Company’s marketing policies, and this data collection does not include the personal data of internet users.
In some cases, to fulfill the request for a quote from a potential customer looking for a transfer service, personal data may be requested, such as, for example, the e-mail address or credit card data, and this for the purposes correspondence, registration on the site, and possible payment of agreed amounts. This information may also be used to contact the customer with offers deemed to be of interest to him. If the user of the Company’s website becomes a customer, the data provided by him during the booking process may be used to offer future promotions and offers deemed to be of possible interest to the customer.
In case of stipulation of a contract with Walk Around Sicily, the same is tacitly authorized to use personal information to perform the requested service, to guarantee accurate billing for the service, to advertise to the Customer services of possible interest.
Should Walk Around Sicily change its internet policy on customer privacy, this will be communicated to the customer so that he can make his own choices regarding data privacy under current regulations.
23. EXPRESS ACCEPTANCE OF VESSATORY CLAUSES
The Customer declares to expressly accept the clauses indicated in nos. 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22 of this contract.